Refund policy

Cancellation and returns

Return Address

10 Radleigh Gardens, Rochester Kent, ME1 2QR

If you are a consumer you have a right to cancel an order (for any reason) from the time of order up to 14 days from receiving the goods (14 days from receipt of the last package if the goods are sent in more than one delivery). To cancel email us using our contact form. Please note that items must be unaltered, undamaged & (by you), and returned complete with all original packaging, instruction manuals, and similar, so please hold onto these.

If you are a business or buying on behalf of a business you do not have an automatic right to cancel without reason but give us a call anyway and we will see what we can do.

If a product is faulty please follow the same procedure as for a consumer cancellation - Email us on sales@torvatilingtools.co.uk

If you are returning goods (whether for cancellation or they are faulty) please do so in the original packaging and include all instruction manuals and similar. For no-fault cancellations as a consumer, you must bear the cost. For returns where there is a fault you pay the postage/courier up front and we will reimburse it when we receive them back and confirm that they are indeed faulty. Goods must be returned to us within 14 days of notification of return or cancellation.